Return And Exchange Policy

As Sepetland, we want you to be completely satisfied with the products you purchase. We understand that sometimes a product may not meet your expectations or arrive damaged. To ensure a hassle-free shopping experience, we have summarized our return and exchange policy below:

1 – Eligibility for Returns and Exchanges:

  • You can request a return or exchange within 10 days from the delivery date.
  • The product must be unused, in its original packaging and in resalable condition.
  • Personalized or customized products are not eligible for returns or exchanges unless they are due to a manufacturing defect or damage in transit.

2 – Return Process:

  • To initiate a return or exchange, please contact our customer support team at the email ” info@sepetland “. Briefly describe your order number and the reason for the return or exchange.
  • Our customer support team will guide you through the returns process and provide you with a return merchandise authorization (RMA) number that should be included with your returned package.
  • Please make sure the item is securely packaged to avoid damage during shipping.
  • Return shipping costs unless the return is due to an error on our part (for example, wrong item shipped or item arrived damaged)
  • will be deducted from the customer.

3- Refunds:

  • After we receive and inspect the returned item, we will process your refund within 3 business days.
  • Refunds will be made to the original payment method used for the purchase.
  • Please note that shipping charges, if any, are non-refundable.
  • If you received the item as a gift, the refund will be made to the original buyer.

4 – Changes:

  • If you would like to exchange a product for a different size, color or model, please contact our customer support team.
  • We will guide you through the replacement process and provide instructions on how to return the original product.
  • After receiving and inspecting the returned item, we will ship the replaced item to you.

5- Damaged Or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
  • We may request photographic proof of damage or defect to assist in our assessment.
  • Depending on the situation, we will offer a replacement, repair or refund for the damaged or defective item.

Please Note:

  • We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria mentioned above.
  • For hygiene and safety reasons, certain products, such as cutlery sets or food storage containers, may not be eligible for return or exchange unless they are defective or damaged.
  • If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer support team. We are here to assist you.

Contact us at [email protected] for questions related to refunds and returns.